Personal information is information or an opinion about you, whether true or not, which identifies you or from which your identity can be reasonably obtained.
We provide a range of information technology and business consultancy services, including cloud storage solutions. The types of personal information we may collect about you varies depending on the nature of our engagement with you. The types of personal information we collect may include (but is not limited to):
We collect personal information about you that we reasonably need for our business functions and activities. Those activities primarily involve providing:
We generally collect, hold, use and disclose personal information to:
We may also collect and use your personal information for other activities in support of our primary business functions such as processing payments, administration, employment, IT and customer support.
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you.
We may collect the personal information you directly give us through some of the following means:
There may be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you, for example, if a client provides us with documents containing your personal information.
We do not collect or store credit card information. For your security and peace of mind we use the providers PayPal or Stripe who are market leaders in online transaction handling, to handle the payment of our fees. Your payment details will be managed by the respective providers in accordance with their policies.
You can deal with us anonymously (without giving us your name and contact details) or by using a pseudonym or nickname in some limited circumstances. For example, if you contact us with a general enquiry we will generally not seek identifying information unless we need it to respond to your request.
If you choose to deal with us anonymously or by using a nickname, there are some things we may not be able to do. For example, we may not be able to provide our services to you in full because the information you give us is incomplete.
We hold personal information securely either electronically on our intranet system, or in cloud storage. For our storage services, your personal information will be stored digitally. Your personal information is hosted in Australia and is encrypted at rest.
Personal information sent to us over the internet is protected using a form of encryption. We do not generally keep physical records. If we do, we maintain appropriate physical, procedural and technical security for our information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
Like most businesses, we use direct marketing, such as email newsletters, to promote our business from time to time. We may use your contact details to provide you with information on our products and services. We will not generally disclose your personal information to third parties for marketing purposes and we will never access or use your stored information for marketing purposes.
You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer on the details below, or by using the unsubscribe function at the bottom of any of our marketing emails.
When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.
We use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages. This helps us deliver and continue to improve our services. Cookies are small pieces of information that a web page transfers to your computer’s hard disk for record-keeping purposes. Cookies make the Website more useful by storing information about your preferences on a particular site. Cookies in and of themselves do not personally identify you, only your computer. You can delete cookies from your computer at any time. For information on cookie settings of your internet browser, please refer to your browser’s manual.
If you have an account with us, you can log into your account to update and amend your personal information such as:
If at any time you wish to inquire about any of the personal information that we store, or to request any amendment or correction to your personal information in instances where you cannot make amendments to the information yourself by logging into your account, please contact our Privacy Officer on the details below. On the rare occasions where we refuse an access or correction request, we will provide written reasons why.
The Privacy Officer
Address: HQ, 25 Grenfell Street, Adelaide, SA, 5000
Telephone: + 61 1300 707 756
We take all complaints seriously, and will respond to your complaint within a reasonable period. If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992