Effective Date: October 16, 2020

Privacy Policy

This privacy policy governs the way we, OpsGuard Pty Ltd ACN 642 217 570 (we, us, our), handle your personal information.

We are committed to protecting the privacy and security of your information. We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). Please take a moment to read this privacy policy as it describes what happens to the personal information collected via our website www.opsguard.io (Website) and through our dealings with you. This privacy policy explains how we manage the personal information that you provide to us.

If we have an agreement with you for the supply of services that includes terms concerning how we manage personal information, the terms of that agreement will prevail to the extent of any inconsistency with this Privacy Policy.

1. What is ‘personal information’?

  • Personal information is information or an opinion about you, whether true or not, which identifies you or from which your identity can be reasonably obtained.

2. What kinds of personal information do we collect?
  • We provide a range of information technology and business consultancy services, including cloud storage solutions. The types of personal information we may collect about you varies depending on the nature of our engagement with you. The types of personal information we collect may include (but is not limited to):

    • (a)  your name;
    • (b)  your contact information including your postal address, email address and phone number; and
    • (c)  any other personal information you provide to us in the course of us providing our services.

    For our storage services, personal information that you choose to provide to us will only be collected from you in order for us to securely store it for you. We generally do not access the information for the purposes of viewing it, copying it or disclosing it to third parties, unless it is expressly stated in this privacy policy, or we are required to do so by law.

3. Why do we collect, use and disclose your personal information?

  • We collect personal information about you that we reasonably need for our business functions and activities. Those activities primarily involve providing:

    • (a)  hosting, monitoring, and providing support and security;
    • (b)  app discovery workshops;
    • (c)  app accelerator workshops;
    • (d)  AWS cloud services;
    • (e)  managed cloud architecture;
    • (f)  cloud ops review;
    • (g)  CTO as a service; and
    • (h)  DevOps as a service.
  • We generally collect, hold, use and disclose personal information to:

    • (a)  communicate with you, including by sending you SMS and emails, tax invoices and receipts;
    • (b)  provide you with promotional information about our products and services, such as by sending you email newsletters;
    • (c)  comply with our legal and regulatory obligations; and
    • (d)  to provide you with our services, respond to your requests for information, or deal with your complaints or enquiries.

    We may also collect and use your personal information for other activities in support of our primary business functions such as processing payments, administration, employment, IT and customer support.

4. How do we collect your personal information?

  • We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.  Where it is reasonably practical to do so, we will collect your personal information directly from you. 

    We may collect the personal information you directly give us through some of the following means:

    • (a)  when you submit information through the enquiry form on our Website; and
    • (b)  when you contact us via other means, such as when you engage in telephone or email discussions with us.

    There may be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you, for example, if a client provides us with documents containing your personal information.

    We do not collect or store credit card information. For your security and peace of mind we use the providers PayPal or Stripe who are market leaders in online transaction handling, to handle the payment of our fees. Your payment details will be managed by the respective providers in accordance with their policies.

5. Do you need to provide us with your personal information?

  • You can deal with us anonymously (without giving us your name and contact details) or by using a pseudonym or nickname in some limited circumstances. For example, if you contact us with a general enquiry we will generally not seek identifying information unless we need it to respond to your request.

    If you choose to deal with us anonymously or by using a nickname, there are some things we may not be able to do. For example, we may not be able to provide our services to you in full because the information you give us is incomplete.

6. To whom do we disclose your personal information?

  • We may disclose your personal information for the purposes described in this privacy policy to:

    • (a)  third parties nominated by you;
    • (b)  our employees, contractors and related bodies corporate;
    • (c)  our service providers and professional advisors; and
    • (d)  other persons, including government agencies, regulatory bodies, and law enforcement agencies, if authorised or required by law.

7. How do we protect your information?

  • We hold personal information securely either electronically on our intranet system, or in cloud storage. For our storage services, your personal information will be stored digitally. Your personal information is hosted in Australia and is encrypted at rest.

    Personal information sent to us over the internet is protected using a form of encryption. We do not generally keep physical records. If we do, we maintain appropriate physical, procedural and technical security for our information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.

    We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

8. Direct Marketing

  • Like most businesses, we use direct marketing, such as email newsletters, to promote our business from time to time. We may use your contact details to provide you with information on our products and services. We will not generally disclose your personal information to third parties for marketing purposes and we will never access or use your stored information for marketing purposes.

    You may opt out at any time if you no longer wish to receive commercial messages from us.  You can make this request by contacting our Privacy Officer on the details below, or by using the unsubscribe function at the bottom of any of our marketing emails.

9. Cookies

  • When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.

    We use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages. This helps us deliver and continue to improve our services. Cookies are small pieces of information that a web page transfers to your computer’s hard disk for record-keeping purposes. Cookies make the Website more useful by storing information about your preferences on a particular site.  Cookies in and of themselves do not personally identify you, only your computer. You can delete cookies from your computer at any time. For information on cookie settings of your internet browser, please refer to your browser’s manual.

10. Accessing and correcting your personal information

  • If you have an account with us, you can log into your account to update and amend your personal information such as:

    • (a)  your name;
    • (b)  your contact information including your postal address, email address and phone number; and
    • (c)  your user preferences.

    If at any time you wish to inquire about any of the personal information that we store, or to request any amendment or correction to your personal information in instances where you cannot make amendments to the information yourself by logging into your account, please contact our Privacy Officer on the details below. On the rare occasions where we refuse an access or correction request, we will provide written reasons why.   

11. Resolving personal information concerns

  • If you have any questions, concerns or complaints about this privacy policy, or how we handle your personal information, please contact our Privacy Officer:

    The Privacy Officer

    Address: HQ, 25 Grenfell Street, Adelaide, SA, 5000
    Telephone: + 61 1300 707 756
    Email: privacy@opsguard.io

    We take all complaints seriously, and will respond to your complaint within a reasonable period.  If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

    Office of the Australian Information Commissioner

    GPO Box 5218
    Sydney  NSW  2001
    Telephone: 1300 363 992
    Email: enquiries@oaic.gov.au

12. Changes

  • We reserve the right to change the terms of this privacy policy from time to time. Any material changes to this privacy policy will be posted prior to their implementation. An up-to-date copy of our privacy policy is available on our Website at www.opsguard.io/privacy-policy

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